Privacy Policy

Krelyo provides lead-generation services for automotive dealerships in the United States.

Our service helps dealerships receive buyer leads, trade-in leads, or both through a short-term pilot model. Leads may be delivered by email, SMS, CRM transfer, or inside the Krelyo dashboard.

We may collect information from dealerships, website visitors, customers, leads, and service providers.

2.1 Dealership Information

When a dealership contacts us, purchases a pilot, or uses our services, we may collect:

• Business name
• Dealership name
• Contact person name
• Email address
• Phone number
• Business address
• Market, city, ZIP code, or service area
• Pilot objective
• Lead delivery preferences
• CRM or integration details
• Billing information
• Messages, support requests, or instructions

2.2 Lead Information

For lead generation, validation, delivery, and replacement review, we may collect information about automotive prospects, including:

• Full name
• Phone number
• Email address
• ZIP code
• City and state
• Vehicle interest
• Buying timeline
• Financing context, if provided
• Trade-in vehicle details
• Vehicle mileage
• Vehicle condition
• Selling or trade-in timeline
• Lead ID
• Submission timestamp
• OTP verification status
• TCPA consent status
• Lead source and form submission details
• Replacement notes or validation history

2.3 Payment Information

Payments are processed by third-party payment providers such as Stripe.

Krelyo does not store full credit card numbers or full bank details. We may receive limited payment information, including:

• Billing email
• Payment status
• Transaction ID
• Amount paid
• Service purchased
• Payment date
• Refund or dispute status

2.4 Website and Technical Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• Website actions
• Cookies and tracking data
• Analytics information

We use collected information to:

• Operate the Krelyo website
• Process payments
• Confirm dealership details
• Confirm pilot objective and target zone
• Generate, verify, organize, and deliver leads
• Send leads by email, SMS, CRM transfer, or dashboard
• Track lead IDs, timestamps, and verification status
• Document TCPA consent where applicable
• Review bad lead replacement requests
• Prepare pilot review reports
• Provide customer support
• Send service updates
• Improve our website and service
• Prevent fraud, abuse, or misuse
• Comply with legal and operational requirements

Dealership customers may receive lead information for the purpose of contacting prospects about vehicle buying, selling, trade-in, or financing opportunities.

After leads are delivered, the dealership is responsible for how it contacts, stores, follows up with, and manages those leads.

Dealerships are responsible for complying with all applicable laws, including communication, privacy, consumer protection, and TCPA-related requirements.

Where applicable, Krelyo may collect and store consent-related information connected to a lead submission.

This may include:

• Consent status
• Submission timestamp
• Lead source
• Form details
• Phone verification status
• Lead ID
• Related records needed to document the request

Krelyo may provide available consent documentation to dealership customers when relevant.

Krelyo does not guarantee that a dealership's own calling, texting, emailing, or follow-up process complies with every legal requirement. Dealerships should consult legal counsel when necessary.

We do not sell personal information as a standalone data product.

We may share information only as needed to operate, deliver, protect, or improve the service, including with:

• Dealership customers receiving leads
• Payment processors
• Email delivery providers
• SMS providers
• CRM or integration providers
• Hosting providers
• Database providers
• Analytics tools
• Customer support tools
• Security and fraud-prevention tools
• Legal or regulatory authorities when required

We only share the information needed for the relevant purpose.

Krelyo may use third-party tools for payments, email, SMS, CRM transfer, hosting, analytics, tracking, support, and security.

These third-party providers may process information according to their own privacy policies and terms.

Krelyo is not responsible for the privacy practices, security practices, or actions of third-party platforms.

Krelyo may use cookies, pixels, analytics tools, and similar technologies to:

• Understand website traffic
• Improve website performance
• Measure marketing performance
• Remember preferences
• Prevent abuse
• Improve user experience

You may disable cookies in your browser settings. Some website features may not work properly if cookies are disabled.

We keep information for as long as reasonably necessary to:

• Deliver the service
• Maintain records of pilots and lead delivery
• Handle replacement requests
• Prepare reports
• Resolve disputes
• Prevent fraud
• Comply with legal, tax, accounting, and operational requirements

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, email system, SMS system, CRM transfer, or online service is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Request a copy of your information
• Withdraw consent where applicable
• Opt out of certain communications

To make a privacy request, contact: support@krelyo.com

We may need to verify your identity before processing certain requests.

We may send emails related to:

• Pilot confirmation
• Payment confirmation
• Lead delivery
• Replacement requests
• Pilot reports
• Service updates
• Support replies
• Relevant offers or follow-ups

You may unsubscribe from marketing emails where applicable. We may still send transactional or service-related messages.

Krelyo is not intended for individuals under 18.

We do not knowingly collect personal information from children. If we learn that we collected information from a child under 18, we will take reasonable steps to delete it.

Krelyo currently serves automotive dealerships in the United States.

If you access the website from outside the United States, you understand that your information may be processed in the United States or other countries where our providers operate.

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new "Last Updated" date.

Continued use of Krelyo after changes means you accept the updated Privacy Policy.

For privacy questions, contact: