At Krelyo.com, we take pride in providing professional advertising and AI-powered campaign management services tailored to each customer’s business goals. Due to the digital and customized nature of our work which involves ad budget usage, media execution, and creative production all sales are final once the customer agrees to proceed and makes payment.

1. Refund Policy

By using our platform and confirming payment, you acknowledge and agree that:

• All payments are non-refundable.

• Once you approve a service—whether it’s campaign setup, ad credit purchase, AI video request, or any other custom service—no refund will be issued, regardless of usage or campaign results.

• Refunds are not available for:

  • Subscription payments

  • Ad credits or balances added to your account

  • AI creative or video production once requested

  • Campaign management or consulting services after activation

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2. Client Responsibility

Before making any payment, it is your responsibility to:

• Review your selected services carefully

• Ensure that your business goals and expectations align with our offerings

• Contact our support team for clarification before proceeding with payment

Once you approve a launch or confirm a service, you waive your right to dispute the charge based on performance or delivery.

3. Exceptional Cases

Refunds may be considered only in rare situations such as:

• Duplicate payments made by mistake

• Verified technical issues on our platform that prevent service delivery

If you believe your case qualifies, contact us at support@krelyo.com within 48 hours of your transaction.

4. Chargeback Policy

Filing a chargeback after confirming and receiving our services is a violation of our Terms of Service. Krelyo reserves the right to:

• Suspend or terminate your access to our platform

• Report fraudulent chargebacks to relevant authorities

• Pursue legal action to recover funds and associated damages

  
  

5. Contact Us

If you have any questions about this Refund Policy, please contact us at:
support@krelyo.com